Get 24/7 support
Message us any time, or reach a real person by email or live chat. We're here to help in English and 6 other languages.
Talk to a real person.
Around the clock, in English and 6 other languages. Account, transfers, orders, or anything that feels off.
Live chat in the app
Open Get Help from your profile to chat with the team without leaving the app. Fastest way to reach us.
Open the appReport a scam
PureFi will never ask for your passcode or recovery phrase. If something feels off, tell us straight away.
General inquiries: general@getpurefi.com. Put “Support request” in the subject line and we will route it to the right person.
Common questions
How do I contact PureFi?
General inquiries: general@getpurefi.com. Customer support and feedback: support@getpurefi.com. You can also start a live chat from Get Help in the app.
Which countries is PureFi available in?
100+ countries across Asia, Africa, Europe, and the Americas, and you can fund from 160+. See the full list on our supported countries page.
How does PureFi keep my money safe?
Your wallet is self-custodial, so PureFi cannot move your balance without you. Deposits, withdrawals, and cards run through licensed partners that are SOC 2 compliant, which means an independent audit of their security controls.
Are there fees?
No monthly fees. Each purchase carries a one-time fee that is shown on the order before you confirm.
Can I sell?
Yes. Shares sell at the current market price and the money goes back to your balance. There are no lock-ups.